Solgenia puts at the disposition of final users and resellers a qualified program of assistance, maintenance and support so that everyone can obtain maximum revenue and profit from the use of Solgenia solutions.
Solgenia’s assistance program was born and has remained structured so as to better support requests for technical assistance, satisfying the exigencies of upgrading software solutions.

MAINTENANCE PROGRAM
The Maintenance Program (MP) completely satisfies at all times, thanks to various offers, any support need for Solgenia’s software utilizing specialized and highly qualified personnel and guaranteeing a flexible and focused approach to the client. Maintenance Program allow to choice among different solutions to find the best one according to customer's needs. MP includes many services, such as:

- Hot Line: a reserved telephone number indicated in the maintenance contract.
- Support Server: on line service to enter and monitoring support requests

MISSION CRITICAL
Solgenia places at the disposition of businesses which need them, more services that fully cover all exigencies such as: support 24 hours a day, 7 days a week, the availability of a unique referent and the tracking status on-line, pre-programmed on-site intervention, and support to Service Packs’ deploy and versioning activities. Solgenia puts at the disposition of developers (both resellers and EDP centers) a support program for the realization of vertical applications – Premium Support for Developers (PSfD) and puts at the disposition of project managers a service for normative and functional clarifications and suggestions – Premium Support for Operators (PsfO).

FORUM
Available 24 hours a day are dedicated discussion forums offering customer and partners the possibility to exchange ideas, advice and suggestions with other users and/or with Solgenia’s staff. Solgenia’s forums are a voluntary form of participation and do not guarantee any response, but are an excellent means for sharing experiences with other customers and resellers and Solgenia’s personnel. Through the forums Solgenia offers the possibility to make suggestions for improving its products. The access to these forums is reserved for customers and partners and is regulated by the means of authentication of the login and password furnished in the MP contract.

NB: please remember that the newsgroups are not a technical support service but a community of interaction between all of the users and partners of Solgenia where you can search for answers to questions on the use of products, how to realize add-ons, functionality or other curiosities to which other users or partners or Solgenia personnel can respond but without guarantee of response. Every opinion published in the newsgroup is a personal opinion and, also those of Solgenia employees, may not represent the position of the company. Support requests via newsgroups are not processed by PSS; the newsgroups are moderated and unsuitable messages may be deleted at Solgenia’s sole discretion.